Refunds are reviewed by humans. The policy protects genuine issues while preventing misuse of premium AI and exam resources.
Refund requests must be submitted within 7 calendar days of the original purchase. Requests after this window may be declined.
Refunds may be approved when technical issues prevented access, a genuine payment mistake occurred, or there was a hardship and the platform has not been substantially used.
Requests may be declined after substantial use of premium features, account sharing, academic dishonesty, abuse, promotional non-refundable purchases, or repeated bad-faith requests.
Email support@neurageek.com with your full name, account email, order ID, purchase date, package purchased and reason for the request.
We review requests within 7 business days. If approved, refunds are issued to the original payment method and timing may depend on your bank or payment provider.
The parts people usually look for first.
No. Each request is individually reviewed.
Review usually takes up to 7 business days, then the payment provider may need additional time.
Yes. Substantial use of premium tools may make a purchase ineligible for refund.
